Many people call our office and ask what a particular “fix” will cost. They get annoyed when we can’t answer the question. Here’s why the dispatcher cannot answer your question.
Service techs are paid more than dispatchers. Dispatchers are not plumbers. Even our service techs are hesitant to give phone quotes for these reasons.
Scope of the problem – Without correctly diagnosing the problem, service techs cannot give an accurate quote. Once the tech has seen the problem and determined the correct solution or solution possibilities, then a accurate quote can be assessed. At Justin Dorsey Plumbing, we offer “up-front pricing.” This means that you will know what it will cost before we start the work. You may think the well pump has given up, when it could be a simple problem with the electrical box.
Location of the problem – Some problems require digging or need to have a water heater replaced in the basement or access to a tiny crawlspace. All these factors affect the price. Phone quotes unfortunately lock us into a price that customers will hold us to. We need to see where the problem is and how best to repair it taking into account the particulars of the environment.
Equipment or materials – In order for us to repair the problem correctly, our technicians must be able to see what materials were there before. For instance, if your home uses copper piping, you will likely be disappointed if we quote you a price for pex, which in most cases is less expensive.
In order to best fix your plumbing problem, please allow us to send a service tech to your home or business and get a correct diagnosis. In the end, we know you will be highly satisfied with our service and you will get our limited guarantee on our repairs.
Get peace of mind.
Call Justin Dorsey Plumbing at 888-242-2937 and let us handle your plumbing problem.
Seems like everyone and their brother wants to sell you an extended warranty. Most consumer websites advise against this. But what about service plans? What are the benefits to getting a service plan for the largest financial investment of your life?
Here are a few things to consider.
Maintenance is a key component in taking care of your home. Consider that you take your car to regularly get the oil changed and a rare tune-up. Your home mechanical systems need the same level of care. Regular checking can extend the life of your plumbing system.
Having a Justin Dorsey Plumbing professional check out your system, they can spot problems i.e. a leak that can result in costly repairs and/or higher energy bills.
During our annual inspection plan, our friendly technicians will
- Check all supply connections to each fixture
- Inspect and set water heater temperature
- Examine flue gas expulsion
- Check and clean burner box of the gas water heater
- Basement sump pump test
- Inspect toilets for leakage, flapper, and fill pump
- Check inside faucets for leakage, lime build up, aerators
- Outside faucet inspection, freeze, hose hook ups
- Inspect drainage system
- Inspect water filtration or conditioner
- Plus much more
Plus, if you become one of our preferred customers, you can earn a 12 percent discount on all labor for any future repairs. Then you can be moved to the front of the line when an emergency occurs.
Talk to your technician, today about the Justin Dorsey Plumbing Service Plan and becoming a preferred customer and enjoy the peace of mind when it comes to your whole house mechanical systems.
From a customer:
I am a long time customer with a question; When leaving for vacation should I turn off electric power supply for the well water pump, electric water heater, and turn off the valve for the main house water supply?
Thank you in advance.
Justin Dorsey reply:
Those are good questions.
There is no standard answer on this, as often, it depends on how long you are going to be gone, as well as possible weather conditions while gone.
Here is a way to look at it:
If you are going to be out less than a month, do not do anything, leave everything in normal service. The reason is that when going through the shut down procedures and restart, component failure can occur. That would cost more to repair than the cost of operation for a month. Simply turn the thermostat down on the water heater and the water conditioner into a vacation mode.
If gone more than a month, you might consider, turning power to the water heater off
If there is no vacation mode on water conditioning, unplug it and adjust to bypass. Turn power off to the pump and drain pressure to 0#psi.
Of course, when returning home you will have to remember everything needs to be put back into service. When you do, please remember this:
Do not turn water heater power on without first filling with water or you will burn out elements.
This is not a exhaustive list, but just some ideas. Hopefully this will help.